Refund policy

At WOLIFE, we are committed to ensuring customer satisfaction and maintaining the highest standards of quality. This Return and Refund Policy outlines the conditions under which returns and refunds are processed.

1. Eligibility for Returns

Returns are accepted under the following conditions:

• Incorrect Orders: Products that differ from the confirmed order specifications (e.g., size, material, or design).
• Quality Issues: Items not meeting agreed-upon quality standards.

2. Non-Returnable Items

The following items are non-returnable:

• Custom-made products that meet the approved sample specifications.
• Items damaged due to improper use, storage, or handling by the customer.
• Products returned after the specified return period.

3. Additional Terms

• Returns or refunds for bulk orders are subject to specific terms outlined in the OEM agreement.
• Slight variations in custom products (e.g., minor color, size, or texture differences) due to production processes are not considered defects.
  

For further assistance, please contact our support team at sales@wolife.international. Thank you for choosing WOLIFE.